Hi, We have exchange 2003 server with Service pack 2. We haveuser who check their mails through Outlook 2003, Outlook web access & some users are using POP3 to download the messages. Since last few weeks, we are getting the complained that when engineers are trying to configured users account in Outlook with POP3 configuration, its keep asking for user name & password. But with same user name & passwords user is able to check their mail through Outlook web access. In some of our site, users are able to download messages through pop3 account but this account was configured long back. Kindly advise.

Did you try deleting the profile and recreating it (http://support.microsoft.com/default.aspx?scid=kb;en-us;290684)?A.

I have reconfigured the profile & try on another m/c..its same proble.Regards,Chetan Vora

That means that just with this users? Try changing the password. Do you have more than one DC-s? They are sync?A.

This problem is happenign with many users not with single users.

What has changed? Or since SP2? Outlook has the latest SP?A.

HI,Please find below the details of OS.OS: Windows xp with Service pack2Office:MS office outlook 2003 (11.8217.8202) SP3We have only one dc,Exchange & AD both are on same server.Regards,Chetan Vora

Regarding the profile: just reconfigured or recreated? If recreating the Outlook profile doesn't work, try recreating the Windows user profile.In the profile, under User accounts, password, there are saved passwords?A.

Hi Asteriksz,We have changed the entire Machine & delete the cokkies,Browser history & Forms & password.but its still problem. This is not happening with single user, there are few users who is facing the same problem.Kindly advise.

And after giving the correct username/password, there are able to download the emails?In AD, these users are POP3 enabled? I think the Exchange has POP3 enabled, since others can download their emails...A.

Hi,As i told you earlier, POP3 is enabled on the server & some users are able to download their messages.Users who are not able to download theire messages throuh pop3 are able to check their mail through Outlook web access with same username & password.Chetan

I understood that. But what I asked is that when they try to download their emails using POP3, and they are asked for username/password, after introducing them the emails are downloaded or not? Or they are prompted again and again for name/password?The other question was that these users are POP3 enabled in AD?A.

HI,This is happening mainly when1. user changed his password through Outlook web access next time its keep poping up for password & it will not accept the new passord.2. if user is using OWA & when we try to configured his mail in Outlool with POP3 .See if i remove exchange attributes from user's account & then delete the users from AD & Recreated withsameuser name, Password &reconnected to that user to his old mailbox, it;s work fine.Regards,ChetanPOP3 is enabled by default for all the users.

1. The password change is successfull? Here:http://www.petri.co.il/enable_password_changing_through_owa_in_exchange_2003.htm(at the end) appears that you must open some ports on firewall.2. The user can log on to Windows with the new password? "Just" Outlook forgets to change the password to the new one?A.

Hi, User is able to login in windows successfully, only it gives the problem in OWA. Regards, Chetan Vora

I should try the next scenario: the user changes the password in OWA on one computer, goes to another - where he wasn't before (or delete his/her Outlook profile), logs on with his new password, configuring Outlook with Pop3.A.

Hi,I have tried on my machine, i have tried on one of my collegue machine, its same problem..its keep asking for user name & Password.

And if you delete not just Outlook profile, but the Windows profile also?A.